Delivery & FAQ

  • At Paws Natural, we understand the importance of prompt and reliable delivery. That's why we offer same-day delivery in Dubai and Sharjah for orders placed before 8.00 AM.
  • For order valued above AED 100, we offer free delivery. For orders under AED 100, a minimal delivery charge of AED 20 applies.
  • Deliver for orders received after 8:00 AM, will be scheduled for the next day during our regular working hours of Monday to Saturday, from 8 AM to 5 PM.
  • Our commitment to timely and efficient delivery ensures that you receive your pet goods and accessories in a timely manner, without any unnecessary delays. Shop with us today and experience the convenience of our exceptional delivery service.
  • If you have requested to have your package delivered and left in a specific location, please note that the responsibility for the condition of the order will fall on you, the customer. While we take every precaution to ensure that your order is delivered safely and securely, we cannot guarantee the condition of your order once it has been left in your requested location. Therefore, it is important to choose a secure and protected area for delivery, such as a covered porch or garage, to minimize the risk of damage or theft.

Filter by Topic
All
  • All
  • FAQs

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you as soon as possible!

FAQs

Once you order has been placed, our dedicated logistics team immediately begins planning for your delivery. They will get in touch with you to arrange a convenient delivery time that suits your schedule. Our team will gladly accommodate any special requests you may have and will update you on the progress of your order to ensure your needs are fully met.

At Paws Natural, we're committed to providing outstanding customer service, and our logistics team is always ready to go the extra mile to make your shopping experience as seamless and stress-free as possible.

  • We accept the following forms of payment:

    • Cash on Delivery
    • Credit/Debit Card on delivery (Visa & MasterCard)
    • Online Credit/Debit Card
Unable to find satisfactory answers ? Contact Support